The following practices and standards have been established to preserve security precautions within Management.

Hiring Practices

The hiring policies for employment at TamCare Services are as follows:

• Each employee must show a stable and established residence (a guideline of two years of established local residence will be used.)
• Each employee must understand that his/her background will be subject to police check.
• Each employee, upon requesting employment, must sign and agree to integrity testing when requested. The testing will only be given for probable cause.
• Each employee must have means of reliable transportation.
• Each employee must have a telephone or dependable means of communication.
• Each employee must sign an agreement that he/she is subject to search of possession for probable cause.
• Each employee will understand that personal possessions (i.e. purses, extra clothing etc.) will not be taken into working areas. All possessions must be stored within the facility maintenance office assigned to TamCare Services, or outside the facility.

Corporate Insignia Attire

Each employee of TamCare Services must wear the corporate insignia attire assigned to that individual when on the premises of Management.

All building keys will be stored in a key lock box in an area within each facility designated by Management. Only three sets containing the necessary keys required to access the location of the key box and keys will be assigned to TamCare Services as follows:

• One set to the building supervisor
• One set to the area supervisor
• One set to the office

All other facility keys will remain on premise.

The success of the quality control program within Management begins with a thorough understanding of the needs of the facility. Once the program basics have been established, through proposal acceptance and agreement, a continued emphasis to maintain quality control and meet the customer’s daily needs is essential. Thus, the “Customer Survey Pre-Service Questionnaire”. This underscores the customer’s specific needs. It is understood that customers achieve higher profile of service that allows for increased awareness of the specific requirements of the building and customer and increased flexibility in adjusting to program standards.

Safety and task training clearly remains the cornerstone of quality success. The utilization of available training techniques on a scheduled basis minimizes the inefficiency of turnover and increases the probability of satisfied building users.

Additional needs include specific job description and scheduling. Examples of each follow this section. Although the contractor building supervisor carries the daily responsibility for quality control, operational staff backup is essential in order to assure consistency and effectiveness. This includes facility visitations, customer surveys and quality control inspections. The schedule listed below will outline facility visitation and survey analysis.

All quality control forms, surveys and visitation results will be shared with management, as well as the TamCare building supervisor.

Proper training is important in establishing consistent performance. Consistent performance allows for greater inherent flexibility within the cleaning program. Training substantially minimizes employee dissatisfaction, reduces turnover and assists in establishing greater team continuity for the benefit of the customer, the employee and TamCare Services.

TamCare Services, in its desire to “Set The Standard”, realizes the importance of proper and consistent training. We understand that training lessens the degree of apprehension felt by new employees, minimizes reluctance to change and develops increased confidence and efficiency in the performance of routine tasks.

TamCare Services training program consists of World Class TQM (Total Quality Maintenance) program, Work Place Safety Program . All new employees receive specific training from the videos, classroom and on the job.

TamCare also provides Continuing Education for each team member.
Specific task training will be scheduled as described below:

New Employees

When: Prior to assignment
Where: Classroom
Who: Operational and administrative staff
What: Specific information regarding policies procedures cycles and practices, employment rules, regulations, security practices and task assignment.
How: Training sessions, Certified Training Director and videos

Existing Employees

When: Monthly or upon new task assignment
Where: Classroom or on-the-job
Who: Certified Training Director
What: New techniques and machinery, new assignments and/or task review
How: Sessions, written material, on-the-job training, vendors and videos.